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Job Title:
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NOC/TAC Technician
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Location:
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Glen Allen |
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State:
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Virginia |
Position Description:
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Packet360 is seeking a NOC/TAC Technician to support mission-critical advanced technology systems in the areas of Data Networking, Network Security, Wireless and Unified Communications Systems.
Responsibilities
- Provide Incident, Change and Configuration Management services for Packet360 clients.
- Managing the timely resolution of proactive and reactive support issues as it relates to mission-critical systems against pre-defined service level agreements.
- Maintain client communication and coordinate multiple information requests.
- Produce and maintain Enterprise Assurance Business Unit documentation and deliverables (i.e. monthly reports, customer drawings and related documentation).
- Maintain and administrate Network Management Systems required for the monitoring and management of client systems.
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Required Qualifications:
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Requirements
- Must possess Cisco routing and switching skills.
- Experience with Cisco IP Telephony environments.
- 1-3 years experience that includes troubleshooting and maintaining enterprise-class network(s), working with a team of support technicians, and supporting highly available mission-critical systems.
- Demonstrated professional track record based on honesty and integrity.
- Ability to learn new technologies and adapt to changing project needs and requirements.
- Proven ability to take initiative and make independent decisions while working effectively on teams.
- Excellent analytical, communication and interpersonal skills.
- Must possess solid organizational skills and be self-motivated.
- Ability to approach problems analytically and methodically.
- Ability to continuously prioritize multiple tasks in a dynamic client environment.
- Capable of identifying process gaps and provide recommendations for continuous improvement and increased efficiency.
- Experience working in a Network Operations Center, help desk or related customer service call-center capacity.
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Desired Qualifications:
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Certification and Other Requirements
- CCNA certification or equivalent Cisco experience is desired.
- ITIL process experience desired.
- Cisco Network Security (Firewalls) experience a plus.
- Cisco Wireless Network experience a plus.
- Network Monitoring / Management System experience a plus.
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